Can I book my trip on

istanbulincomingtours.com, or must I do it over the phone?
We don’t have an online booking system because most of our services are personalized and different conditions may apply for specific requests. You can either call us, send email or complete tour request form so that our istanbul incoming Tours can assist you in many ways for selecting the best tour suited to your travel needs.

When you submit our tour Request form or Turkey Trip Planner form, one of our specialists will contact you within 24 hours to confirm availability.

How do I pay to secure my reservations?
We kindly require a deposit payment at time of booking to secure your reservations. The deposit payment is 35% of the total tour cost and the balance payment is 45% is to be paid 55 days prior to arrival date by credit card or wire transfer.

The remaining 20% is to be paid in cash on arrival in Turkey.

Bank transfer:
You can also make wire transfer to our company accounts. Once you request for the booking, your representative will send you a detailed information for the booking process. Please note our rates do not include the transfer costs of your bank or their agents. Please be sure that all costs paid additionally!

Credit Card:
For your protection, we will need you to sign the credit card payment form upon receipt and return it with verification of legal identification (e.g. copy of your passport or driver’s license) after your credit card has been charged. We will inform you in advance of purchase of any credit card fees that may apply.

It is a part of our payment policy as most of our clients feel more comfortable and secure paying a percentage of their account upon their arrival in Turkey instead of everything before leaving their country. We require this payment in cash and is to be paid to our local staff upon arrival. You will receive a receipt on the spot for this amount.

What do you need from me to begin a proposal for a customized Turkey tour?
We will need you to fill out our Customized Tour Request Form which provides us a useful insight on how to design the trip that will suit your travel needs. If you are interested in customizing one of our tour packages, you can send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the name of the tour package and estimated date you have chosen to start the tour.

Do you cooperate with travel agents?
If you have a registered travel agency and would like to become our partner, we will be glad to cooperate with you. In this case please fill out our Contact Form.

Can I book for a group?
We welcome groups of all sizes and offer attractive group discounts based on how many people travel. In a group of 15-20 passengers, 1 traveler qualifies for a 50% discount off the LAND-only portion of the tour. In a group of 21-35 passengers, 1 traveler qualifies for 100% discount off the LAND-only portion of the tour.

These discounts are not combinable with other promotions and do not apply to our Daily City Tours, Cruise Vacations in Egypt & Greece and extra night accommodation. Differenty conditions may apply for group bookings!

Can TurkeyTourSpecialist design a customized trip for our group’s interests?
We will gladly work with you to offer a Turkey tour package which will be tailored to your group’s interests. For this, you need to provide us your group details, interests and needs which will be helpful to our specialists.

Is airfare included in programs? Can I book my international flight through you?
None of our customized trips or our package tours include the international airfare. Our experience showed that you would be receiving a better quote by purchasing your international airfare through the internet or through a wholesaler. In addition, by booking your transatlantic flight on your own, you have more flexibility and control of your choices - in real time.

Should I purchase travel insurance?

IITT Travel strongly recommends that all clients should have an insurance policy to ensure your peace of mind before and whilst traveling. It’s important that you protect yourself in case of trip cancellation/interruption for any reason, travel/baggage delay or loss of baggage and medical expenses.

It’s also mandated by Ministry of Tourism & Culture and TURSAB (Association of Turkish Travel Agencies) for all travel agencies and tour operators in Turkey which are providing package tours for their customers. All IITT Travel guests are being insured with the TURSAB travel insurance package.

What type of accommodations are used on tours ?
Istanbul Incoming Tours use hotels are situated at an excellent location and close to all amenities. Room types range from double rooms to junior suites, depending on the package of choice. However, the living standards and practices at destination may differ from those in South America, North America or Australia with respect to provisions of utilities, services and accommodation.

What type of transportation are used on tours?
Istanbul Incoming Tours utilize a variety of transportation including private minivans/ cars, comfortable tourist buses, trains, flights, ferries, boats, etc. We use a mix of private/ public transportation to provide travelers with the safest and most efficient transportation in each area. However, we’ve found that how you get there significantly influences the tone of your journey and private transportation allows for a timelier and sure means of keeping of schedule. Some trips may rely on public transport with the key intention to offer face-to-face interaction with the local people and is sure to add to a real empathy to the culture, language and mood of the destination. Each tour itinerary page has a description of the transportation included on that tour.

What is Smoke Free policy in Turkey?
According to Turkish Laws, its banned smoking in all enclosed public spaces, transportation, hotels, restaurants and bars etc. There is also non smoking policy whilst on board the tour/transfer vehicles. However, we make plenty of comfort stops, allowing you ample opportunity to smoke if you wish, stretch your legs, take a scenic snapshot or enjoy a cup of coffee.

Some hotels may not consider the current law so you had better let us know if you are strict with non smoking rooms we will inform them accordingly.

What is your cancellation policy ?
All cancellations must be made in writing directly to IITT Travel. No responsibility is taken for cancellations of airfare, hotel bookings or any other extra services which have been made directly by the client.

The following scale of charges will apply when cancellation is notified for all land packages, tours and programs;

Prior to arrival:
Charge 60 days or more:

10% of selling price (Administrative Fee)
59-46 days: non refundable deposit 35% of selling price
45-21 days: 50% of selling price
20-0 days: 100% of selling price

* Special conditions may apply for the cancellation of tailor-made tour programs.

The following scale of charges will apply when cancellation is notified for tours that include a Cruise program:

Prior to arrival:
Charge 60 days or more:

10% of selling price (Administrative Fee)
59-46 days: 35% of selling price
45-21 days: 50% of selling price
20-8 days: 75% of selling price.
7-0 days: 100% of selling price.

* Special conditions may apply for the cancellation.

In case you have to withdraw from a tour after it has begun for reasons such as illness, be sure to obtain a medical certificate in support of any insurance claim. We regret that we are not able to make refunds for absences from a tour, including but not limited to missed meals or sightseeing.

Flight/ferry/train/bus tickets are not included in the above cancellation policy. Once your program is confirmed and the tickets are purchased, any changes to the dates of the program will incur a change fee or in case of cancellation (this is additional to the service fee), 100% cancellation fee for the tickets will be incurred regardless of the above cancellation policy.

For further information, please read our Terms and Conditions page.

Can I change my tour itinerary after getting confirmations?
Once the tour documents and tickets have been issued, changes can only be made if airline and supplier conditions permit. Accommodation, flights, cruise and private tours can not be changed or revised 48 working hours prior to departure dates.

100$ of additional fee will be charged for any change you will make on your confirmed tour program.

When and How I will receive my tour documents?
Sample travel documents and electronic flight tickets are usually sent 21 days prior to departure. However, you will your actual tour vouchers, ferry, bus or train tickets and other required information upon your arrival in Turkey.

A welcome package with your tour vouchers, a tourist map, and any other tourist information that you may find useful will be waiting for you upon your arrival at your hotel.

Am I travelling with a Group ?
No. You will be traveling independently on the regular transports according to your choice (Plane/Bus) but you will be with a small group only on local tours at the chosen areas this gives you an opportunity to meet different people through your stay in Turkey. Tailor made programs are for individual traveling. This makes the packages flexible to suit your needs and allows you to travel with an organized plan but without being herded around in a group.

Are any vacations required for tourists entering Turkey ?
There are no vaccination requirements for any international traveler.

The World Health Organization web site, http://www.who.org/, provides vaccination certificate requirements by country, geographic distributions of potential health hazards to travelers and information on health risks and their avoidance (click on "Travelers' Health").

Can we choose our Hotels ?
Yes you can. All you have to do is just letting us know what hotels you would like to stay in while your agent creates your itinerary.

Do I have to pay the full amount to book a package tour ?
No. You will need to pay %50 of the total amount of your package tour in order to complete your booking. You will be required to pay the rest of the amount 30 days before your arrival day in Turkey.

Do I need a visa to visit Turkey ?
U.S. citizens must have a visa to enter Turkey. U.S. citizens may obtain a visa upon entry into Turkey or in prior to departure from one of the five Turkish Consulates in the United States. Please find your state in the Turkish Consulates Jurisdiction List. Business visas must be issued prior to departure by Turkish consular offices.

Visas issued upon entry are valid for three months. Visas for longer stays and for study, research or employment must be obtained in advance.

Passengers in transit through Turkey who do not leave their port of transit do not require visas.

Non-U.S citizens must apply for tourist or business visas before traveling to Turkey. Applicants should contact the relevant Turkish Consulate in person, by mail or by a courier service.

Applicants outside the united States should contact the nearest Turkish Embassy or Consulate to learn their visa requirements and procedures. Turkish missions abroad are listed at http://www.mfa.gov.tr/

How can I travel in Turkey ?
By Plane
Virtually every major city in Turkey has air service and Turkish Airlines offers nationwide services. Most flights connect through Istanbul or Ankara, both of which have domestic and international terminals. You can check Turkish Airlines or call them toll-free in the U.S. at 1 800 874 8875.

By Bus
Busses are an efficient and affordable way to travel in Turkey. Private bus companies provide frequent day and night services between all Turkish cities. Local Tourism Information Offices usually have bus schedules for their regions; their addresses can be found at http://www.kultur.gov.tr/ by clicking on "Tourism Information."
The major bus lines have spacious, comfortable coaches, and offer coffee, tea and snacks. The two largest bus companies' web sites, http://www.varan.com.tr/ and http://www.ulusoy.com.tr/, provide routes, schedules, ticket prices, and office addresses.

By Train
The extensive Turkish State Railways network connects most major cities. On some trains, sleeping compartments are available. Detailed train schedules and prices as well as reservation telephone numbers and authorized ticket agents are listed on their web site at http://www.tcdd.gov.tr/.

Transportation From and To the Airport.
Havas airport busses are a convenient and affordable alternative to taxis for transportation from airports to downtown areas or from downtown areas to airports in Turkey. You can find detailed information about the schedules at http://www.havas.com.tr/

How should visitors dress in Turkey ?
Casual wear is appropriate for most tour excursions. Women wear pants or skirts, but when visiting mosques it is recommended that they cover their heads with a scarf and both sexes should not wear shorts out of respects for religious customs.

Is it safe to drink tap water in Turkey ?
Turkey practices safe sanitation standards, and tap water is suitable for bathing and regular tasks such as brushing teeth. However, as is customary in most Mediterranean countries, the majority of locals and visitors drink bottled water. We recommend that visitors follow local custom and drink bottled water, which is routinely served with any meal.

As a "general rule" tap water is suitable for bathing and regular tasks such as brushing teeth etc. However, it is recommended that visitors drink bottled water (there is a good selection and it is cheap) in general and with meals, as is customary in most Mediterranean countries.

Is it safe to travel in Turkey ?
Turkey is one of the safest countries in the world in which to travel, and its crime rate is low in comparison to many Western European countries. Interpol ranked Turkey as the safest holiday destination in Europe for travelers. Naturally, we recommend that travelers to Turkey exercise the same precautions they would elsewhere, and be aware of security concerns that affect all international travelers.

The Turkish Government takes air safety very seriously, and maintains strict oversight, particularly on international flights. The U.S. Federal Aviation Administration (FAA) has places Turkey's civil aviation authority in Category 1-in full compliance with international aviation safety standards in overseeing Turkey's air carrier operations. In the days following the September 11 attacks, Turkish Airlines was one of the first international airlines cleared by the FAA to fly into the United States.

Should I exchange money before I go to Turkey ?
The highly favorable exchange rate makes travel to Turkey extremely affordable. Most banks in the U.S. do not have Turkish Lira. However, Turkish currency is easily obtainable upon arrival in Turkey at any exchange office or bank. Daily exchange rates can be obtained from the Turkish Central Bank web site at http://www.tcmb.gov.tr/. This site is in both Turkish and English, and gives links to all Turkish Banks. Turkish daily newspapers also publish daily exchange rates.

There are ATM machines throughout Turkey, particularly in larger cities and tourist centers. Credit cards are accepted by hotels and most merchants.

What are the departure dates of your tours ?
There is no specific date! You can just pick-up your own dates to depart your package tour ! In another word, our tours depart everyday all year-round.

What are the most popular travel destinations in Turkey ?
From the perfect beaches and ancient ruins of its coast to the pulse of its cosmopolitan cities, Turkey is a study in contrasts. Visitors can lose themselves in the magic of a historic palace before enjoying a world-class meal, or swim amidst Roman ruins before continuing their journey in the comfort of a state-of-the-art yacht.

Whatever your fancy, there are countless things to see and do in Turkey. Istanbul, the largest city in Turkey, serves as the gateway for most travelers. Istanbul is the only city in the world that sits on two continents and it offers an abundance of fascinating attractions for visitors. Some of Istanbul's most popular sites include the Bosphorus Strait, the Blue Mosque, Haghia Sophia, Topkapi Palace, Dolmabahce Palace, the Kariye Museum, the Underground Cistern, Galata Tower, the Tower of Leander, the Princes' Islands and the Grand Bazaar.

From Canakkale Bogazi, also known as the Dardanelles, to the fairytale Crusader castle and sunny beaches of Bodrum, the Aegean shores of Turkey are among the loveliest landscapes in Turkey. The highlights of an Aegean tour are Troy, the site of the legendary Trojan War and its wooden horse; ancient Pergamon, once a great center of culture and now one of Turkey's finest archeological sites; Ephesus, the capital of Roman Asia Minor, dedicated to the goddess Artemis whose temple was one of the Seven Wonders of the Ancient World; Aphrodisias, the center of the greatest school of sculpture in antiquity; Pamukkale, a unique fairyland of dazzlingly white calcified castles; and Bodrum, a charming coastal town with a long, palm-lined waterfront and beautiful beaches.

What is a Turkish bath (Hamam) ?
Communal baths were used in Roman and Byzantine times, but as the name "Turkish Bath" suggests, they played a significant role in Ottoman culture. At a time when the concept of cleanliness was not yet accepted in Europe, the Turks were very fastidious due to Islam's emphasis on cleanliness. Countless baths were built in the typical Ottoman architectural style throughout the empire. Unfortunately, few have survived to the present. Cagaloglu Hamami and Cemberlitas Hamami, both in Istanbul, are very popular with tourists.

A classic bath usually has three sections: changing rooms, a hot room and a cold room. After entering the hamam and exchanging one's clothes for a "pestamal" or towel, you then proceed to the "gobek tasi", a large heated stone where you perspire and are rubbed down by a bath attendant. If the heat proves too much, you can retire to a cooler room. This method of bathing is the most refreshing.

What is the best way to travel to Turkey from the U.s. ?
Most American visitors arrive in Turkey by flying directly into Istanbul or aboard cruise ships, which dock in ports including Istanbul, Kusadasi, and Izmir. Visitors may arrive in Turkey by land at border crossings from neighboring countries. There are also ferry connections from several Greek islands to ports in mainland Turkey.

By Air: Turkish Airlines operates the fastest non-stop flight from New York to Istanbul and the only non-stop service from Chicago. Thanks to a code sharing agreement with American Airlines you can connect to these flights from 15 major US cities. Passengers can call Turkish Airlines at 1-800-874-8875 or visit their new North American web site at http://www.flyturkish.com/ for reservations. Delta Airlines is the only US-based carrier with non-stop service to Turkey. Most European-based airlines fly from North America with stopovers in Europe.

By Sea: Many cruise ships sailing in the Eastern Mediterranean dock in Turkey. Cruise ships arrive at customs entry points where it is easy to obtain a visa and satisfy entry requirements. Major ports are Istanbul, Izmir, Cesme, Kusadasi, Marmaris and Antalya. For a complete list of cruise lines which sail to Turkey, contact the Turkish Government Tourism Office in Washington D.C.

Passenger and automobile ferries between Turkey and neighboring countries also provide entry by sea.

Ferry Lines between Turkey and the Greek Islands run between Marmaris - Rhodes, Bodrum - Cos, Kusadasi - Samos, Cesme - Chios and Ayvalik - Lesbos. These ferries run regularly from April through October, and operate on a reduced schedule in winter. Ferry schedules can be found at http://www.tourismturkey.org/ in the facts for visitors section.

Turkish Maritime lines operates passenger ferries between Turkey and Italy (Cesme-Brindisi) and between Turkey and the Turkish Republic of Northern Cyprus (Mersin-Magosa).

What to but in Turkey and where to buy it ?
Shopping is one of the great pleasures of a trip to Turkey and the rich variety of Turkish crafts makes it impossible to resist buying something. Fine apparel of silk, cotton, leather and wool; artful jewelry; leather accessories; brilliant faience (colored tiles); vessels of copper, brass, marble, meerschaum and alabaster worked by master artisans; and of course heirloom-quality Turkish carpets and kilims, are among the most popular purchases. Great value and an enjoyable shopping experience can be found everywhere, from small towns to big cities. Visit the "What to buy" section at http://www.kultur.gov.tr/ to discover shopping opportunities in each province.

Unique regional handicrafts make shopping that much more enjoyable. Traditional Turkish handicrafts crafts including carpets, ceramics and pottery, tiles, copper items, woodcarvings, decorative glass, and embroidery are a major component of Turkish culture. They are a stunning reflection of Turkey's diverse cultural heritage and thousands of years of history. For more information on Turkish handicrafts visit http://www.kultur.gov.tr/ (click on Culture, then Handicrafts).

The Turkish Ministry of Culture's Revolving Capital Administration (DOSIM) promotes production of Anatolian handcrafts. DOSIM markets those products through its 13 Cultural Products Sales Centers located throughout the country. Please visit http://www.kultur.gov.tr/ and click on "DOSIM Shopping" to find out more about DOSIM and the locations of their Sales Centers.

The Touring and Automobile Club of Turkey (TURING) has restored the old Cedid Mehmet Efendi Medresesi in Sultanahmet and now operates it as the Istanbul Handicrafts Center. The center's aim is to revive dying crafts and show visitors how these arts and crafts were performed. Each of its rooms is devoted to a traditional Turkish craft, such as producing marbled paper, calligraphy, painting miniatures, making lace, pinking and embroidering. There is also traditional bookbinding, and a glass and porcelain atelier. For more information, visit their web site at http://www.turing.org.tr/ (click on "Cultural Institutions" then "Istanbul Handicraft Center").

The Grand Bazaar, or "Kapalicarsi," in Istanbul is a unique combination of fantastic merchandise and a memorable shopping experience. The Grand Bazaar is a maze of some 4,000 shops, selling treasures of every type. Still the commercial center of the old city, the Grand Bazaar's 80 roads and streets form the original shopping mall. For more information, visit http://www.grand-bazaar.com/, where you can find a map of the Grand Bazaar and a list of shops.

When is the best time to travel in Turkey ?
The high season for travel in Turkey generally runs between mid-April and late-October. During the off-season, temperatures are much cooler and snow is possible in mountainous areas. Many visitors enjoy the spring and fall, with their mild weather and small crowds.

Coastal regions are particularly popular with tourists during the summer. These include resort areas along the Aegean and Mediterranean coast with beaches and yachting facilities. The coastline, especially between Izmir and Antalya, features numerous coves and bays and many nearby ancient cities and is perfect for yachting. A large number of international-quality marinas provide services for the yachtsman. For active travelers, swimming, fishing, water-skiing, surfing and diving are available.

Turkey also enjoys many spectacular rivers. They are ideal for canoeing, skiing and rafting. Mountaineering is also popular in mountain ranges throughout Turkey in spring and summer.

The high plateaus of the Eastern Black Sea Region are covered by colorful flowers and green pasture during spring and summer. Naturalists will enjoy the diversity of fauna and flora as well as the heart-stopping splendor of the surrounding landscape.

Central and Eastern Turkey can receive large accumulations of snow, and snow skiing is a favorite winter pastime. Turkey has several ski centers, which are generally open from December through April depending on snow conditions.

Where can I find information on Festivals, Fairs and other Events in Turkey ?
There are more than 100 festivals in Turkey every year. In addition to the local festivals organized in almost every city of the country, international culture and art festivals are held in major cities including Istanbul, Ankara, Izmir and Antalya. Istanbul is the most important center in Turkey of international culture and art festivals.

Information on the principle Turkish international art and culture festivals and other important events can be found at www.turkey.org (click on Travel and Tourism -Calender and Weather section) The Istanbul Culture and Art Foundation's web site, http://www.istfest.org/, gives detailed information on their festivals in Istanbul.

In recent years, Turkey has been very popular with the congress tourism market, and Turkey hosts more congresses, fairs and conventions every year. With over 50 airlines flying to Turkey and most major European cities just a two or three hour flight away, Istanbul has become the venue of choice for many conventions and exhibitions. Istanbul offers the 5,000-person capacity Istanbul Convention & Exhibition Center (ICEC), two fair and exhibition halls, the International Exhibition Center (CNR) and the Fair and Congress Center (TUYAP), and numerous five star hotels with convention facilities. Istanbul can host 25,000 conference and exhibition delegates and visitors at any one time. For more information on ICEC, CNR, TUYAP and for a calendar of fairs and exhibitions at these centers, visit their web sites: http://www.icec.org/, http://www.itf-exhibitions.com/, and http://www.tuyap.com/ A list and a calendar of all fairs throughout Turkey can be found at http://www.igeme.org.tr/ (the calendar of fairs is in Turkish).

Why do I book a package tour with you ?
By booking a package with us, everything is arranged to make you holiday hassle free, you can save time, save money and not have to worry about booking accommodation, buying tickets for your transport, finding your hotel when you reach the airport and finding the right tour when you reach the sites. As the travel agencies can get a better price than the customer, packages also work out to be more economical.





Why do we

Istanbul Incoming Tours understands that individual travelers like to create their own itineraries, choose their own schedules, and decide on their hotels in Istanbul, Ephesus, Cappadocia, Troy, Bursa, Gallipoli, Pamukkale ( Cotton Valley ). With Istanbul Incoming Tours, nothing is impossible. Choose from over 650 flexible itineraries covering every corner of Turkey from Istanbul, Cappadocia, Kusadasi, Pamukkale, Antalya, Bodrum, Kemer, Marmaris, Ankara, Izmir, to Nemrut mountain (Eastern Turkey). Combine them to create an itinerary to suit you & your family. So whether you are in Turkey for a layover, mini-vacation, extended holiday, or pre/post of an incentive programme or event held in Turkey that you are participating.

Istanbul Incoming Tours is one of the major A-class independent agency and the member of Association of Turkish Travel Agencies. (The daily excursions, individual and flexiable vacations, hotel bookings, Anzac Tours, Students Tours, Blue Cruise, Tour series, Holiday Packages, Rent A Car,bus and flight tickets to all destinations in Turkey) are provided so as to meet the needs and demands of our guests. We tap into our resources in the field to provide travel experiences that are authentic, engaging and meaningful. Come and feed your Istanbul Incoming Tours with us.